Support > Overview
Cryptek Customer Support is here to help when you need us.
Cryptek offers 3 levels of support. Below is a brief description of the type of support Cryptek offers.
Standard Support
Standard Technical Support includes the following features:
- Email and/or phone support, 8:00 am – 5:00 pm, Eastern Standard Time, Monday – Friday, excluding Cryptek holidays, with a one-business day response time.
- Five-business day replacement for hardware.
- All software maintenance releases and software upgrades during the contract period.
Premium Support
Premium Technical Support the following features:
- Email or phone technical support, 7:00 am – 7:00 pm, Eastern Standard Time, Monday – Friday, excluding Cryptek holidays, with a same day response time.
- Two-business day replacement for hardware.
- All software maintenance releases and software upgrades during the contract period.
Premium-Plus Support
Premium-Plus Technical Support includes the following features:
- Email or phone support, 7 X 24 X 365, with a four-hour response time.
- Next business day replacement for hardware.
- All software maintenance releases and software upgrades during the contract period
For more information on your current support level or to upgrade to a higher level of support please contact us at:
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